FAQ – Tenth Street Hats
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Frequently Asked Questions

Hat sizing & care

How do I know my hat size?

At Tenth Street we know the fit of your hat can make or break your look. Please click the Size Guide on any product page to find the right size. Also, don't hesitate to contact a fit specialist at info@tenthstreethats.com, and we'll take care of you.

Additionally, you can read up on other ways to find your hat size at blog.tenthstreethats.com/how-to-measure-hat-size.

How do I care for my hat?

Hats are spot clean only (do not machine wash). They should be stored upside down on their crown, and should not be left out in the sun for a prolonged period of time. For more information on how to clean and store your hat, check out our blog posts below!

How to clean a hat: blog.tenthstreethats.com/posts/how-to-clean-a-hat

How to store a hat: blog.tenthstreethats.com/posts/how-to-store-a-hat

Shipping returns & payment

What is your return policy?

Didn't find exactly what you wanted? Return your hat within 30 days of receipt for a full refund of the product ordered. We cover the cost of return shipping. Please start your return here: tenthstreethats.com/apps/return_prime. We ask that the product is unworn and still has its original tags/packaging. Please note: We do not accept returns of any kind on sale items.

When will my order ship?

We process and deliver orders Monday-Friday (excluding holidays). Once your payment is confirmed, our warehouse will take 24-48 hours to process your order. This processing time may be extended during promotions, due to a high volume of orders. Your estimated arrival time frame at checkout doe snot include the time it takes for our warehouse to process your order.

We do offer expedited shipping at checkout (select Rush Delivery for 2-4 Business Days).

Do you ship internationally?

International shipping is currently paused, but we will hopefully restart in 2025.

How can I change something on my order?

If you need to change or cancel your order, please call us immediately at 844-573-3186. Once our warehouse has processed your order we will be unable to make changes.

Hat knowledge

Do you have a place where I can learn more?

Sure thing! Head on over to our Hat Glossary page on our blog: blog.tenthstreethats.com/

Group discounts

Do you offer bulk pricing discounts?

Yes! We work with many companies to help with corporate gifting, new hire ideas, and hats for events. Bulk pricing discounts start at a minimum of 12 units. Please email info@tenthstreethats.com for more information.

Get in touch

How do I contact Tenth Street?

We love talking all things hats and are always here to answer your questions. Please email us at info@tenthstreethats.com.

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