Frequently Asked Questions

Hat Sizing & Care

How do I know my hat size?

At Tenth Street we know the fit of your hat can make or break your look. Please click the Size Guide on any product page to find the right size. Also, don't hesitate to contact your fit specialist, Ariel, at ariel@tenthstreethats.com and we'll take care of you.

How do I care for my hat?

Hats are spot clean only (do not machine wash). They should be stored upside down on their crown, and should not be left out in the sun for a prolonged period of time.

Shipping Returns & Payment

What is your return policy?

If you don't love your first order, it's on us. Return your hat within 30 days of receipt for a full refund. Please contact your fit specialist, Ariel, at ariel@tenthstreethats.com and we'll take care of you.

When will my order ship?

Once your payment is verified your order will ship within 24 hours. This does not include weekends or holidays. Purchases made after 11am PST will be shipped the next business day. We do offer expedited shipping options (Overnight and 2-Day) at checkout.

Do you ship internationally?

We currently ship throughout the United States only. International shipping expected in early 2018.

How can I change something on my order?

If you need to change or cancel your order, please call us immediately at 844-573-3186. Once our warehouse has processed your order we will be unable to make changes.

Group Discounts

Do you offer bulk pricing discounts?

Yes! We work with many companies to help with corporate gifting, new hire ideas, and hats for events. Bulk pricing discounts start at a minimum of 12 units. Please email info@tenthstreethats.com for more information.

Get in touch

How do I contact Tenth Street?

We love talking all things hats and are always here to answer your questions. Please email us at info@tenthstreethats.com or call us at 844-573-3186.