Ahh, festival season...a time in which people of all walks of life come to celebrate one thing: the art of music and it's unique aid to the human experience. A time in which you can let your can let your care free and unconventional spirit out to play. Embrace all of the boho vibes this year with the Bohemian wool felt wide brim boater by Biltmore.
We have a 30-day, hassle-free return or exchange policy as well as a one-year, craftsmanship guarantee on our hats; we'll replace your damaged hat for free within the first 12 months.
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Talked to Noel after I received and went to wear, their is a piece missing right on the front brim of the hat , also all kinds of discoloring over the entire hat , he sent me a return but offered a 20% discount to keep , after looking at the hat over the weekend the only fair think is a 50% as this hat is unsalable once looked at , willing to get at 50% or sending it back it is to bad as I really like the style. Let me know
Hey Richard, Thank you for leaving a review! The Bohemian hat is part of our Vintage Couture line, meaning it has a "distressed" finish. This is the reason for the discoloration on the hat. Our Customer Service team has been notified and will be in touch with you regarding this purchase. We apologize if you were dissatisfied with your hat.
This hat arrived with numerous blemishes. Appears to be glue all over the felt. The sizing is also off since I own several hats. Unwearable for me and I intend to return if possible. I do like the style-it is different. And it appears you are closed due to virus. Please email when up and running. Thank you
Hey Philip, We are so sorry for the inconvenience. We take our quality control very seriously, and we can definitely exchange your hat for another. We will email you shortly what this process will be during the CA shutdown. Thank you for the feedback, and again, our sincerest apologies.